Customer service job opportunity in Nile Air

Gender : male and female

Salary: Not mentioned

Salary Type : Net Salary

Location: Egypt

·         Services passenger phone calls and answers travel-related inquiries.

·         Books airline tickets for our passengers.

·         Provides guidance through the appropriate airline procedures. 

·         Utilizes scripts/standard workflow processes.

·         Communicates travel itineraries, fare rules/regulations, confirmation numbers,

cancellation policies and information, upgrades, seating confirmation, and industry

updates via phone, e-mail, Live Chat and Social Media to our passengers. 

·         Resolves and documents all complaints through our complaint management

system.

·         Tracks and follows up on all pending requests and complaints to ensure all

promised timelines are met.

·         Communicates relevant updates and escalations to the designated Team Leader

and team members. 

·         Attends ongoing training to enhance knowledge, skills, and abilities when

required as scheduled.

·         Performs special assignments as directed by management. 

·         Attends department meetings to discuss updates, industry changes, policies,

client specific information, process improvements, challenges and best practices.