IT Specialist jobs at Afro Egypt

Afro Egypt is hiring “IT Specialist”:

Job Requirements :

· Industry specific certification in relevant computer languages or software may be required

· 1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies’ products and services

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

· Comfortable working in and assisting others through company help desk software, such as Zendesk in addition other remote access desktop programs

· Accept constructive criticism and customer feedback regarding their experience with software or IT services

· Extensive experience working with different operating systems including Windows and Mac OS

· Ability to prioritize and manage several milestones and projects efficiently

· Professional written and interpersonal skills are essential when communicating with customers and clients

· Experience installing and configuring computer systems and applications for a large company

· Installing and configuring computer hardware, software, systems, networks, printers and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the company (this may be in person or over the phone)

· Setting up accounts for new users

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more junior staff members

Job Role :

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates / individuals involved

· Act as the initial point of contact for all computer and system related concerns from clients or other employees

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Maintain a working log detailed all required system updates, as well as date of completion

· Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

· Resolve technical issues related to network interruptions

· Actively update, maintain and monitor all aspects of computer networks.

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