IT help desk Job at Hefny pharma group

About the job:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

-Run diagnostic programs to resolve problems.

-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

- Follow up with employees to ensure issue has been resolved.

Main requirement:

-Proficiency in Microsoft products (ex. Windows 8 :8.1 : 10 , Outlook, Word, Excel).

-Proficiency in remote administration and troubleshooting of desktop PCs

-Experience in Active Directory configuring user and computer account is a plus

- Familiar with Microsoft products, office application, Antivirus.

- Good knowledge in networks (TCP/IP).

- knowledge with mikrotik

-Faculty of Engineering (Communication and Computer Sciences) or equivalent.

-1 or 2 years of working experience in a similar role providing technical support and help desk.

Location : Nasr city