IT Customer Support Specialist for at Etisalat

IT Customer Support Specialist

Qualifications Essential

Bsc. In Computer Science or equivalent related degree. Development or Implementation.

Computer skills Advanced MS office and scripting are required.

Very Good in Arabic & English (Reading Writing & Oral).

Strong interpersonal and Negotiation skills.

Ability to work under pressure and tight deadlines.

Very Good Communications Skills.

Qualifications Desirable

Ability to transfer knowledge to colleagues.

Ability to communicate with multiple levels of internal and external contacts

Flexible and responsive.

Experience Essential

Minimum 0 to 3 years of Experience in Applications Support.

ORACLE environment (RDBMS Tools and Applications).

UNIX and Windows Operating systems.

Unix shell scripting Knowledge.

Development tools (Java Development or Object Oriented programming)

Experience Desirable

Good knowledge about Unix/Linux. Good knowledge about SQL. Good knowledge about Shell scripting. Good knowledge about any other programing language

Experience Essential

Presentation skills. Technical Writing. Desirable: Project Management. ITIL Foundations. Leadership and Managing Others.