Customer Service Coordinator Job at Cilantro

About the job

Cilantro is currently the fastest growing F&B chain in Egypt with a network of 85+ stores that operate all across the country. The company envisions being the #1 F&B operator in the region, and to do this we're looking to build a team of superstar "A" players.

Responsibilities:

• Answers inbound calls and respond to customer requests

• Manage large amounts of incoming phone calls maintaining successful call outcomes

• Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems & complaints to ensure achieving customer satisfaction

• Receiving and resolving complaints, inquiries, or requests vis the company ticketing system

• Ensure resolving all issues within the required SLA

• Provide accurate, valid, and complete information by using the right methods/tools

• Follow communication procedures, guidelines, and policies

• ​Keep records of customer interactions, process customer accounts and file documents

Ideal candidate / qualifications:

• 1+ years of customer service experience

• Great written and verbal communication skills

• Very good English