Key accountabilities and decision ownership:
In the field of Salesforce:
• Contribute to TCV and pipeline acceleration through proactive collaboration with the direct/indirect Sales & Sales Ops teams.
• Own Analysis and forecasting sales performance reports
• Manage client assignments, sales & employee hierarchy, account team allocations, opportunity management, commissions)
• Generate ad-hoc reports and deliver presentations
• Manage client assignments, sales & employee hierarchy, account team allocations, opportunity management, commissions)
• Regularly monitor and report on Sales performance and KPI attainment.
• Business Partnering to Sales stakeholders to establishing high levels of trust.
• Focal point with 1st line support of salesforce.com to resolve incidents.
• Responsible of salesforce.com data quality duties
• Conduct sales performance analysis and forecasts.
• Provide adequate insights to enable Decision support.
• Proactively mitigates commercial risks through identifying gaps.
• Harmonize globally deployed processes, tools and training,
• Commission incentive management:
o Handling commission scheme , applying commission rules and validation.
o Sending sales account list , quota and hierarchy
Core competencies, knowledge and experience:
• Fluent English IELTS 7
• Good in Spanish language
• Bachelor degree
• Customer Service/Care experience is an advantage
• Sales, Sales Support or Sales Operations experience is an advantage.
• Experience of working in complex, global matrix environment
• Advanced communication skills
• Strong analytical and numerical skills with
• Advanced Excel manipulation and modelling capability
• Strong working knowledge of MS Access, Crystal Reports, SQL Developer or other equivalent report writer.
• Professional experience with database architecture and schema design.
• Proven experience in writing and maintaining support documentation (backup, recovery, operations, etc.).
• Ability to prepare clear and comprehensive technical and end user standards and procedures
• Develop data reporting scripts and operational reports.
• Implement enhancements to optimize databases for management and continuous improvement opportunities.
• Able to demonstrate an understanding of the full range of customer information/data management systems and related processes and protocols.
• Able to resolve the difficult and complex challenges associated with the work performed.
• Ability to approach technical/operational challenges from a business perspective.
• Balances multiple work streams, work to tight deadlines and remain cool under pressure / Advanced Time management skills.
• Strong attention to detail and high levels of organisation/ Advanced Analytical and auditing
Must have technical / professional qualifications:
• Relevant business qualification
• Salesforce experience
• Advanced/Excellent level in MS Excel
• Advanced PPT skills are required
• Sales/Sales Operations/Sales Support background
