وظيفة وكيل خدمة عملاء بشركة noon

Customer Service Agent

Who are we?

Want to work for the most exciting digital company in the Middle East? noon.com is a technology leader with a simple mission: to create world-class digital marketplaces for consumers and businesses across the Middle East.

Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now an ecosystem of services - noon, noon daily, noon food, NowNow, SIVVI, noon VIP, and noon pay - all developed to help empower and inspire a generation of diverse, digital-first consumers and businesses.

We are creating a local digital champion to empower the region and accelerate the digital economy and are looking for the best talent in the world to join our team.

Requirements:

• Excellent command of English language written and spoken.
• Excellent typing speed for both Arabic and English.
• Identify and assess customers' needs.
• Handle inbound chats from customers.
• Moderate/Answer all customer reviews and respond to email, telephone, and online chat.
• Manage and resolve customer complaints and escalations from internal stakeholders.
• Voice and non-voice projects.
• Graduates - Fresh Graduates are most welcome to apply.
• Preferable to be living in neighborhoods near to smart village (6th of October, Sheikh Zayed, Giza , Mohandsen, etc…).
• Competitive package.