Vezeeta is the leading Digital Healthcare Platform in Middle East and Africa that is transforming healthcare accessibility across the region. Having served to date more than 10 Million patients across 78 cities in 6 countries through cutting-edge digital solutions, we empower patients throughout the entirety of their healthcare journey allowing them to access the quality care they deserve.

Our organization is quickly growing, generating demanding roles for like-minded, forward-thinking individuals - with plenty of room for professional and personal growth. If you think you share our belief in redirecting possible healthcare pains into productive tech-enabled solutions, and can add to our positive culture, we’d love to hear from you.

Benefits

At Vezeeta, we trust in the power of freedom, creativity, and flexibility, and strive to build an environment that allows you to be your best self.

Health and Wellness

We offer a variety of comprehensive plans covering medical and dental needs for you and your family. An active lifestyle is a healthy life, and so we offer several virtual yoga, CrossFit, and meditative sessions to ensure your well-being.

Flexible Hours

We are not a 9-5 company. Neither do we follow a traditional annual holiday policy. We believe in working smarter, not harder, and allowing employees to take time off, whenever and as much as they need.

Productive Workspaces

All Vezeeta offices are designed with the team in mind, with many collaborative break-out spaces, with snack and coffee rooms functioning 24/7. You also have the freedom to stream your music right at your workstation and work accompanied by your favorite tunes!

Growth Opportunities

At Vezeeta, you’ll find an environment and structure that prioritizes your personal and professional ambitions to keep employee excellence rising. We offer several learning and development programs, along with performance reviews to ensure you achieve your best.

Our Culture

We explore the field of possibilities with a curious, open, and agile mindset. We want to improve the world around us and have the courage to ask ourselves difficult questions to keep pushing our mission forward.

We work hard and play hard and most importantly, we are passionate about developing our people and giving them plenty of opportunities to grow and shine. We are stronger together and have built an awesome team of like-minded talented, caring, and fun people.

Our People

We come from everywhere, dreamers and heroes, believing always that the sky is the limit. Some of us wanted to become astronauts while others wanted to become poets but all of us have a single common denominator: we want to make the world a better place.

Today we have built the strongest team ever and we can’t wait to welcome you to the Veez team

The Role

As a fundamental member of the E-Pharmacy Team, you will play a significant role in contributing to the growth and success of Vezeeta. This is a position that will see you gain experience and skills in a wide range of areas as well as working at the forefront of the health-tech industry.

Responsibilities

• Handle Patients’ inquiries/follow-up inbound calls received on the E-Pharmacy hotline
• Acknowledging and resolving customer complaints.
• Follow up orders across the hour and follow up with field’s Account Managers to ensure successful delivery to Patient
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Communicating with customers through various channels.
• Conduct outbound calls to the patient for follow up on the experience or answer any complaints
• Transfer Medical inquiries to our Specialized team in order to provide trustful advice.
• Follow our process inside and out so to answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Work 6 days/week on a shift basis
• Be able to take overnight shifts as E-Pharmacy operates 24x7