Roaming & Interconnect Senior Specialist job at Vodafone Egypt

Role Purpose

Maintain Vodafone’s roaming & Interconnection strategy and the partnerships with global partners to grow a profitable interconnection & roaming business. Ensure optimal response to market changes and trends while assuring smooth operations of roaming by working with the Technical departments to implement the tools, reporting and monitoring teams and processes for a high quality of service.

Key accountabilities and decision ownership

International Outgoing & Incoming P2P SMS product 
•    P2P Int'l deals with strategic SMS HUB to maximize revenues and maintain our leadership position.
•    Assist in SMS pricing structures.
•    Invoicing, settlements and discount implementation with partners.
•    Regular Traffic distribution by choosing the best prices for quality routes and services.
•    Whitelisting local web2SMS Enterprise sender IDs internationally to create business opportunities.
International & National Toll Free Product 
•    Maintain International Toll free agreement deals with TE and international carriers.
•    Negotiate national Toll free agreement deals with TE and local companies.
•    Ensures that product launch activities and related processes are properly implemented
•    Invoicing, settlements and discount implementation with partners.

Roaming Rollout services 
•    Maintain the plan to establish bilateral roaming agreements and increase roaming coverage (GSM, CAMEl,3G and LTE)
•    Coordinate and drive the technical and NOC teams to establish clear and effective monitoring and quality of service; assure clear SLA and OLA for all roaming services.
•    Maintain Fraud contingency plans, in coordination with Revenue Assurance, and ensure they are put into place and regularly reviewed/updated to mitigate risks/issues.
•    Handling customer and partner complaints to full resolution

International & Roaming vendor Management DCH/GRX/HUBs, SS7
•    Handle International & Roaming vendor management activities and maintain both new and existing vendor relationships and developments. Identify suitable vendors/partners, negotiate with vendors/partners to secure the best prices for quality products and services, and ensure that vendors fulfil contractual obligations.
•    Developing and sustaining long-standing relationships with vendors.
•    Meeting with suitable vendors to assess their products and services for on-boarding.
•    Continually monitoring performance and help in development.

SMS bypassing & Anti-VoIP systems management 
•    Handle In-house SMS firewall for international and local blockage rules. 
•    Monitor and detect any unusual local & International A2P behavior. 
•    Run live tests (In-house) for international A2P top brands.
•    Whitelist local A2P sender IDs cross-net and On-net.
•    Regular Audit on local whitelisted sender ID at VF data base to avoid any international A2P breach.
•    Handle joint ANTI-VoIP system between Vodafone, Orange, and Etisalat, and governed by the NTRA. 
•    Minimize the Bypass of international incoming calls. 
•    Have a full reporting & alerting function for bypass of international incoming. 
•    Gain additional revenues on interconnect with presents a pure margin. 
•    Close the gap the fraudsters are using to bypass traffic. 

Effective budget for international & Roaming services

•    Analyze financial information (e.g. revenues, expenditures) to ensure all operations are within budget
•    Present annual budgets to senior managers
•    Review budget requests for approval
•    Forecast future budget needs
•    Identify variances between actual and budgeted financial results at the end of each reporting period
•    Suggest spending improvements that increase profits
 

Key performance indicators

• Increase Roaming & Interconnection revenues
• Improve Roaming & Interconnection Quality
• Improve service availability and customer satisfaction

Core competencies, knowledge and experience

§    Excellent analytical skills
§    Excellent Presentation skills
§    Attention to detail
§    Ability to work in multitasks under pressure
§    Self-motivated
§    Ability to maintain focus and drive over prolonged development periods
§    Independent thinker 
§    Ambition
§    Excellent command of English

Must have technical / professional qualifications

§    2 – 5 years experience in Roaming commercial & Technical.
§    Very strong statistical Analysis background.
§    Strong verbal and written communication skills 
§    Technical understanding of roaming technology and services
§    Strong interpersonal abilities and relationship-building skills
§    Strong team player, able to effectively work with all levels of management and across the organization.
§    Ability to provide timely and effective reporting and feedback to Executive Management
§    Ability and knowledge to work collaboratively across functional areas to achieve results
§    Strategic ability to identify, develop and roll out new initiatives
§    Understanding of the market in a general sense.
§    Advanced Computer literacy
§    Integrity
§    Commitment to the Organization
§    Managing Accountability
§    Teamwork and Cooperation
§    Customer Orientation
§    Performance-Driven
§    Analytical Thinking & Problem Solving
§    Highly developed negotiation/contract management of external partners