Senior Client Relations Executive job at Orascom

Senior Client Relations Executive - Egypt

Responsibilites: - Develops and maintains a network of clients and maintain a relationship with them before, during and after their real estate transaction.
- Follows-up on customer requests for unit cancellation or unit modifications before handover phase.
- Establishes a strong relation of trust by professionally answering customer inquiries and settling disputes, and resolving always adhering to the department and company policies and procedures.
- Communicates with customers any updates related to the destination through various channels (emails, calls, fax and face to face).
- Liaises with the concerned internal department (Sales, finance, Legal, customer support, facilities) to resolve customer issues and get required information.
- Helps in keeping a daily record of transaction and communications with customers and other departments. - Escalates critical cases of customer grievance and delayed responses from other internal department to the operation Director if all possible solutions has been failed.
- Ensures both the company and clients adhere to contract terms.

Qualifications:

- Bachelor degree in Commerce or Business Administration.

- Minimum 3+ years of experience in Real Estate field, customer service experience is a must.

- Proficient in Microsoft Office, Excel, Word and Outlook