Senior Community Executive job at Orascom

Senior Community Executive - Egypt

Responsibilites: Job Purpose  

The Senior Community Executive is the one who is responsible for receiving inquires and complains related to Makadi residents and coordinate with other departments to solve problems and increase customer satisfaction.  

Operation  

1. Respond to requests and customer queries in a timely manner.
2. Liaise with other units to solve any customer complain within the requested duration.
3. Respond to any inquiries or complain written in the social media platforms from the current residents. 4.       Discuss and implement community communication initiatives in order to increase the resident’s satisfaction.
5. Provide accurate, valid and complete information to the residents once needed.
6. Keep records of residents complains and track solving any problems with other departments.
7. Effectively communicating with internal teams to enhance the town services and fulfill the customers’ requests.

Qualifications:

Knowledge, Skills and Experience  

- Bachelor’s degree in administration or any other similar fields.

- Ideal experience: 2 years of experience in customer service Field.

  Skills:          

-Fluent English language – written and spoken Very good Presentation skills Very good communication skills

- Proficient in Microsoft Office, Excel, Word and Outlook  

Employment Type: Full Time