Career Opportunities: CRO

• JOB PURPOSE

The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date

• MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

• Identifies customer needs and fulfils it with proper bank’s products or services
• Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of  their full satisfaction
• Promotes and sells the bank’s products and services to achieve the yearly set targets
• Ensures that brochures are up to date and in place
• Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
• Uses cross-selling techniques with EGBANK existing customers
• Adheres to Branch Operating Model
• Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
• Migrates customers to various channels (ATM, cheque deposit box)

• Carries out any task requested by the Senior Relationship Officer and the Branch Manager

• Makes calls upon request to EGBANK existing clients