Sales Agent job at Etisalat

Job Purpose

Maintain the retail goals by exceeding the customer expectation, achieve the sales quota; adhere to the policies and procedure parallel with company values & strategy.

Report To Position Name

Achieving his/her individual Sales monthly target, net activation 100% (Quantitative). Ensure high level of quality and accuracy in the daily work. Enhance after selling service & provide total customer satisfaction. Handle customers’ inquiries and provide solutions to their problems. Sell Etisalat products and services and ensure proper collection of required documents. Promote handsets and accessories. Ensure compliance to policies & procedures. Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports. Prepare reports including briefing, daily activity, closing sheet & follow up. Positive and effective involvement in implementing the retail plan. Handling all paper work which is reported to the different company departments. Customer Centricity Creates a positive customer experience at the point of sale and post-sales journeys. Innovation Continuously learn new trends in the market and propose new ideas, approaches and insights Operational Excellence Takes responsibility—Accepts responsibility for outcomes of one’s work; with focus on accurate high quality operations daily routine, processes and workflows. People Management Demonstration of team spirit and a proactive collaboration with cross functional projects. Demonstrate company values and compliance with company policy

QUALIFICATIONS_ESSENTIAL

Essential Qualifications and Experience • University Degree in retailed field. • Very Good in English (Reading, Writing & Oral) • Very good computer skills. • Good communications skills. • Good selling & negotiation skills. • Ability to work in a team.

QUALIFICATIONS_DESIRABLE

Desirable Qualifications and Experience • Experience in handling customers complaints.

EXPERIENCE_ESSENTIAL

• Fresh Grad or Minimum 1 - 2 years of Experience. • Area of experience: Sales (in direct shops or service industry)

CERTIFICATIONS_ESSENTIAL

Special trainings / Credentials / Memberships/ Licenses Essential: • Sales Application. • Customer Satisfaction. • Business Writing. • Time Management. Desirable: • Selling and Negotiation skills.