Key Account Executive- B2C                                                                          

About the job

Job description:

PURPOSE: Maintain and develop the relationship with the customers and acquire new customers to achieve revenue growth.

Job Responsibilities:

*Target strategic business partners in terms of value, market share and volume

*Build and maintain solid relationships with customers

*Constantly create revenue generating channels from Cross Selling and Upselling streams

*Manage and improve customer retention

*Ensure customers are using cost effective services channels and increase use of automation

*Plan and execute regular maintenance and business development visits to customers

*Provide customers with solutions fitted to their requirements and resolve their inquiries on time

*Identify business opportunities from existing customers

*Act on CRM generated reports, analyze customer performance, sales growth and production and plan accordingly

*Coordinate with credit collectors to monitor receivables and drive customers to pay as per Aramex standards

* Drive the use of e-Tools across all customers

*Ensure privacy and confidentiality of customer data in line with data security policies in the company

*Reporting any information that might impact company image, brand or functioning

*Increase cross selling and up-selling opportunities

*Analyze customers performance to drive their growth and production

*Conduct regular field visits with CMT members to top trading customers