وظائف مشرف تكنولوجيا المعلومات بشركة Linrco Egypt

IT SUPERVISOR

#Linrco_Egypt is hiring #IT_Supervisor with the following criteria

#RESPONSIBILITY:
• Install, configure, and maintain network services, equipment, and devices.
• Monitoring and Troubleshooting WAN connectivity to service providers, customers, and NTG cloud.
• Troubleshooting and solving complex technical issues in hardware, servers, software and network equipment related to network Routing, Switching, Security, VPN tunnels, Wireless, and Voice.
• Regularly review the health of the network and ensure it is operating optimally.
• Ensure no single point of failure; all failover plans be fully tested on regular schedule job requirements.
• Network protocols and network administration knowledge, network security.
• Manage and administrate VMware environment
• Install and configure software
• Establishes, plans and implements the policies and procedures to support the operation of the Service Desk
• Develop and enhance guidelines to ensure all knowledge base documentation and troubleshooting procedures are current and accurate
• Ensure timely and appropriate escalation, communication and closure of incidents having business impact
• Measure and monitor Service Level Agreements
• Provide daily, weekly and monthly Service Level Reports
• Monitor for availability, response times and problem trends
• Initiate the Problem Management process to review root cause analysis and drive continuous improvements by eliminating recurring incidents
• Drive timely communication and appropriate level of reporting for IT and Business Stakeholders
• Support and maintain effective relationships with business and 3rd party vendors
REQUIREMENTS:
• BSc/BA in Computer Science, IT or relevant field
• 5 – 7 years experience in IT industry
• Strong knowledge of systems and networking software, hardware, and networking protocols
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• database, network administration and system administration experience
• Can work as a member of a diverse team and learn complex systems quickly and effectively.
• CCNA , CCNP and MCSE is a an added value
• Ability to manage multiple projects
• Outstanding communication skills & Problem-solving aptitude