وظائف مسئول مكتب تكنولوجيا المعلومات بشركة Topbusiness

IT SERVICE DESK

“IT Service Desk” is required in a Multinational Petrochemicals company located in Bilbies Desert Road.

– Attractive Package + Transportation allowance ++

Key Responsibilities:
·Provide expert technical support and assistance to end-users.
· Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruptions.
·Interact with end-users in a professional, courteous manner, delivering excellent customer service and maintaining a positive attitude.
· Log, track, and manage user-reported issues using our ticketing system, ensuring accurate documentation of interactions and solutions.
· Collaborate with cross-functional IT teams to troubleshoot and resolve technical problems effectively.
· Responsible for software installations, updates, and configurations to ensure smooth system operation.
· Contribute to the organization’s knowledge base by documenting solutions and best practices.
·Generate and analyze service desk performance reports, identifying trends and areas for improvement.
· Suggest and implement process enhancements to optimize IT service desk operations.

Qualifications:·Bachelor’s degree in information technology or related field preferred.
·Minimum of 2 years of experience in an IT service desk or technical support role.
· Excellent Command of English is a Must
·Proficiency in troubleshooting hardware, software, and network issues across various platforms.
· Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
· Customer-focused attitude with outstanding interpersonal skills.