National Customer Service Jobs in Al-Futtaim

Company: Al Futtaim Private Company LLC

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and

to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and

couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push

the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in

31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and

retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our

team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow

and impact the people, markets, and trends around us.

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

JOB PURPOSE:

Ensures all Back Office services and processes support the Home Delivery function for consistent service.

KEY ACCOUNTABILITIES:

Receives and inspects all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedure

Ensures to log each home delivery documents before goods are pushed to the loading bay

Receives after sale goods from the home delivery team

Post, file and reconciles all completed home delivery documents

Prepares and follow up the home delivery teams schedules

Prepares and submit department KPI’s reports

Ensures to follow up advance payment from Admin office

Prepares and submit staff monthly payroll report to HR Connect as per the company payroll procedures

Budget awareness

Process customers after sale job as per the company system and procedures

Ensures all customers’ queries are attended to in a professional manner

Provide excellent customer service at all times

QUALIFICATIONS

Minimum Qualifications and Knowledge:

High School

Minimum Experience:

2 years in a similar role

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this

opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.

Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches

between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how

candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application

process. We make every effort to review and respond to every application.