Problem Management Senior Engineer

Job Details:

Identify the root cause of the problem using different analysis techniques via problem control processes.

Prevent recurrence of incidents that impact enterprise services.

Track and monitor the service after resolution to assure problem resolution.

Handle/solve problems raised from incident management/enterprise operation BO.

Reviewing customer’s connection performance just after activation and escalate to the Concerned teams if the performance level doesn’t match redefined standards, and follow up is required till the resolution of the issue.

Preparing periodic reports/trend for service acceptance & problem management activities.

Qualification Essential:

• B. Sc. in computer or Communications Engineering.

• 3-4 years relevant experience in the telecommunication industry.

• CCNA is a must.

• MPLS and MBGP is a must.

• Good communication & Reporting skills.

• High sense of Ownership, follow up skills.

Qualifications Desirable:

N/A.

Experience Essential:

• Good Knowledge in Network elements (Cisco, Huawei , Juniper).

• Good Knowledge in networking, routing a, switching and WAN Technologies.

Experience Desirable:

N/A.