NOC Front Office Specialist

Responsibilities:

1- 24 x 7 Surveillance across IT & Technical networks.

2- Detect faults/outages and follow up till restoration as per agreed SLA.

3- Open Trouble Tickets for all fired alarms/events on concerned Teams via HPSM.

4- Escalate Incidents as per agreed incident procedure document and generate IR reports.

5- Shift Handover implemented properly.

Qualifications Essential:

- Ability to work 24/7 - shift base

- Ability to work under pressure

- Arabic & English ( spoken & written)

- Graduated majoring in Telecommunication or Computer Engineering field.

- Computer knowledge: Windows, Word, Excel, Power Point, Outlook...

- Capable to handle multi Tasks

Desirable

- Very good communication skills.

- Very good presentation skills.

- Programming skills.

- ITIL foundation

Experience Essential:

- Support the Change Management process by controlling final execution of all Planned

Works for all network and services to minimize service disruption.

- Broad knowledge within mobile communications, IN billing & charging, IT systems,....

- Experience in a Network Operations or IT service desk environment.

Desirable

- Good understanding of IT technologies.

Experience:

- 0-2 years