CSE Contact Center for at HSBC

Job Description

CSE Contact Center(Excellent to Fluent English is a must) : 0000EZF5

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

  A. Secondary School B. University (BA) or (BSc) C. Post Graduate (Masters)

  A. Two years or less B. Two to five years C. Five to ten years D. Over ten years

· Must have education standard to at least high school diploma and be of a legal working age

· Must be proficient language(s) required by the process

· Open to working flexible shifting schedules

· Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

· Takes pride in delivering what is promised in line with the customer and service expectations

· Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

· Ability to work in a high-volume, fast paced environment is required

· Proficiency with personal computers and basic software packages and specialised applications

· Excellent communication skills and is polite and friendly at all times

· Displays patience and empathy