Contact Center Advisor for at Etisalat

Contact Center Advisor

Essential Qualifications and Experience

University Degree is a must.

Minimum 2 years’ experience preferable in a telecommunication sector.

Area of experience: Contact center.

Very Good in Arabic & English (Reading, Writing & Oral) & very good computer skills.

Desirable Qualifications and Experience

Familiarity with telephone techniques and skills.

Demonstrated verbal communication skills and ability to convey information clearly and effectively.

Ability to effectively handle multiple tasks in a fast paced environment.

Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.

Very good communication skills.

Very good negotiation skills.

Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance

Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.

Punctuality.

Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

Team player.

Ability to meet tight deadlines