IT Help Desk Specialist job at Orascom

IT Help Desk Specialist "Makadi Heights Based" - Egypt

Responsibilites: 1.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

2.Installs, configures, and upgrades computer hardware, software, systems, networks, printers and scanners.

3.Monitoring, maintaining computer systems and networks, fixing any network problems.

4.Provides end-user hardware and software troubleshooting and support.

5.Setting up accounts for new users to operate efficiently.

6.Repairing and replacing equipment according to the needs and approvals.

7.Maintain smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, CCTV Telephony systems and other software vendors.

8.Maintain a well-established network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.

Qualifications:

• Bachelor of Computer and Information Engineering.
• 1-2 years of experience in IT Help Desk.
• Good Communication skills.
• Hurghada Resident or Willing to Relocate to Makadi Heights.