IT Helpdesk Engineer at The Address Investments

The Address Investments is now hiring an IT Helpdesk Engineer.

Job Requirements:

– 1-2 years of experience as an IT helpdesk engineer.

Job Description:

– Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
– Respond to queries either in person or over the phone.
– Train computer users.
– Maintain daily performance of computer systems.
– Respond to email messages for customers seeking help.
– Ask questions to determine nature of problem.
– Walk customer through problem-solving process.
– Install, modify, and repair computer hardware and software.
– Run diagnostic programs to resolve problems.
– Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
– Install computer peripherals for users.
– Follow up with customers to ensure issue has been resolved.
– Gain feedback from customers about computer usage.
– Run reports to determine malfunctions that continue to occur.

If you’re interested, kindly send your updated resume