Technical Support Specialist L1 at Flairstech

Flairstech is hiring Technical Support Specialist L1 

Responsibilities:

– Accept calls per telephone in above mentioned languages, ticket creation
– Classification of tickets
– Creation of notified (if not existing)
– Capturing ticket data: company, Product, set Priority
– Work through checklists, Usage of Knowledge-base, asking of simple questions
– Responsibility for all 1nd level calls, queue must be empty in the evening
– Escalation of tickets to the 2nd level support
– Translation of ticket text from French to German or English and reverse
– Process hardware issues
– Identify hardware issues
– Creation of hardware ticket in tool “G3-Tracking”
– Send RMA to customer
– Closing of hardware issue
– Escalation of difficult hardware issue to 2nd level support queue

Requirements:

– Bilingual English & French OR English & Deutsch
– Customer services or Technical Support exp. is required

If you are interested or know someone who is kindly send your CV to mail and mention the job title in the subject.