Contact Center Senior System Analyst job at Etisalat

Job Purpose

To lead a group of qualified technical resources as well as being responsible for delivering and owning a stream of critical software applications to ensure Etisalat’s business continuity and competitive edge.

Report To Position Name

Ensure that the project plans delivered by the demand team is correct and in sync with the project scope and milestonesDivide the project tasks among the project team members with equal load and in sync with their development plans.Closely communicate with the business analysts to understand the functional and non-functional requirements.Ensure the proper release and handover documents are prepared and submitted to the proper teams.Develop code that follows the latest best practices and the development guidelines. Developing technical and end user documentation as per the agreed process. Ensure that all submitted code has under-go unit testing. Ensure the execution of all the tests are done as per the agreed process. Ensure the proper build of the releases with more than 90% success rate for each application deployment.Document the solution architecture and ensure that the detailed design of the solution is available for all the projects. Enforce the use of source control. Produce all the artifacts based on the agreed process. Reporting and on-time escalation of project issues, risk envisioned and issues between team members. Develop code that follows the latest best practices and the development guidelines. Developing technical and end user documentation as per the agreed process

QUALIFICATIONS_ESSENTIAL

- University degree in Engineering, Computer Science or Information Technology, 5+ years of Experience. - Extensive experience in delivering IT business solutions in the domain of customer management - Excellent command of English language (Reading, Writing & Oral). - Excellent Telecommunication knowledge. - Excellent interpersonal skills (Negotiation, communications, etc.) - Ability to solve complex problems independently and to seek out and generate innovative solutions. - Ability to work under the supervision of the team lead, able to work independently as well as part of a team on multiple overlapping projects. - Ability to focus on delivering results in a dynamic environment with aggressive deadlines and multiple priorities.

QUALIFICATIONS_DESIRABLE

- Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) - Change Management experience - Experience with large size projects implementation - Strong problem solving, analysis, design, and testing skills. - Strong data analysis, design and testing skills.

EXPERIENCE_ESSENTIAL

- Strong object-oriented design skills. - Java development experience (J2SE, J2EE (JSF, JSP, Servlets), Web Services, Rich faces, Prime faces, EJB (JPA and Hibernate) ) - Application server knowledge (JBOSS/Tomcat/Web logic) - Good UNIX skills - Telecom Experience is preferred - Web based and/or service tier and/or backend development experience. - Strong relational database management skills is a plus and experience in SQL/PLSQL

CERTIFICATIONS_ESSENTIAL

CRM Knowledge Project Management Professional Certified ITIL Knowledge