Customer Experience Agent / Reservation Agent for Nile Air

WE ARE HIRING!

Nile Air is glade to announce opening new vacancies in the customer experience team and reservation offices.

• Job requirements (Customer Experience Agent / Reservation Agent):

– A relevant college qualification.
– Two years of experience in ticketing, and fare policy, preferable a pervious airline experience.
– Two years of experience in customer service with ability to meet the company’s SLA.
– A good experience in customer engagement through the Social Media different platforms.
– Strong knowledge about aviation products.
– Advanced Amadeus user with a minimum of two years of experience.
– Excellent selling skills.
– Excellent communication skills with fluency in English.
– Excellent written skills, Arabic and English.
– Ability to learn and adapt.
– Flexibility in working hours in rotating shifts, including night shifts.
– Ability to manage emergencies and difficult situation.
– Ability to communicate and coordinate with teammates in a proper and professional manner.

If you think you can contribute to Nile Air’s customer service team, please send your CV