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CALL CENTER AGENT

Q-source Outsourcing is hiring a “Call Center Agent” for a multi-national company working in telecommunication.

Location: 6 October City.

Experience: 0 to 6 Month.

Working Hours: 2:00 PM – 10:00 PM

English Level: Fluent is a MUST.

Job Description:

will manage predominantly the following types of calls:

• Facility repair requests (contract maintenance, client self-perform; program management for requests outside scope of agreements).

• Full-Service Lease Landlord work requests.

• Janitorial; pick-up and delivery; food service; landscaping; other.

• Move/Add/Change requests which may include physical moves, space allocation or phone service ownership change.

• Room set-up/catering/special events.

• Office Service Requests. • Service Supplier performance complaint (mechanical, electrical, janitorial, room setup, catering etc.).

• Immediate Dispatch (“ID”) emergency or urgent service requests (priority 1 and 2 calls) with time or special needs will be entered into the system and include specific procedure to manage handoff of information. This will include a phone call or other means to establish human contact to ensure timely receipt of work by appropriate service Supplier.