وظائف خدمة عملاء بشركة EFS

GUEST RELATION

EFS Misr is hiring guest relation with the below requirements
Location : North Coast
Requirements
Pervious work experience as a guest relation or similar role
Understanding of all hotel management best practices and relevant laws
Very good in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
responsibilities
Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests’ requests, like in-room dining
Actively listen to and resolve complaints