Job Purpose:

• Responsible for designing defines standards and monitors the performance of applications (communication - artificial intelligence), takes corrective actions, and develop applications performance to meet the needs of users.

Job Responsibilities:

• Design and define application standards ( communication - artificial intelligence) and the required modifications and implements them to meet the needs of ELARABY
• Update designs and standards for applications (communication - artificial intelligence) according to the modifications that are requested to meet changes in users' needs
• Implement application designs (communication - artificial intelligence) and the required modifications and implements them to meet the needs of ELARABY
• Follow up the performance of applications (communication - artificial intelligence) through daily indicators of performance and takes corrective actions to maintain the quality of application performance
• Respond to ticketing system from the problem management team of IT support to meet users' needs.
• Train information technology officials on applications ( communication - artificial intelligence) to provide the necessary support to end-users
• Train end-users on how to make the most of applications ( communication - artificial intelligence) to increase their productivity
• Research and assess new technology in Microsoft 365 space; identify opportunities within our business to successfully leverage these tools.

Job Qualifications:

• Bachelor's degree in a relevant field. Information Systems is preferred
• 2-4 years of experience in a relevant field
• Familiar with providing Microsoft 365 service application system (Teams, SharePoint, OneDrive, Microsoft Lync, Skype for business, Streaming Technologies, and power platform) platform design, training, administration, configuration, development, and Management.
• Experience with AI Services Design, installation, administration, and management like Azure bot service and other AI application
• Excellent written, verbal, and interpersonal skills
• Excellent team-building skills
• Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels
• Experience managing a team of engineers in a high volume, fast-paced environment.
• Experience with Microsoft Teams administration
• Experience with power Apps. 
• Experience with power automate.
• Experience with SharePoint 
• Experience with power platform