Mgr 2, Delivery Specialist

وظائف تكنولوجيا المعلومات Cairo, Egypt دوام كامل

شرح مهام الوظيفة

Job Description:

Business oriented (Forecast, Capacity alignment, Utilization
Responsible of achieving quarterly revenue target and
hours target based on company’s strategy
Big escalations handling beside the team leads
Still responsible of the PMs as he/she is the RDC region lead
Interacts with team on a regular basis
Responsible for retaining high potential talent
Monitors Team lead’s performance and provides ongoing
feedback to them
Responsible of establishing team goals and ensuring goals
are met.
Facilitates each individual's development by and not limited to- enabling employees to participate in one-on-one, on-
the-job, classroom, and computer-based trainings
Responsible of recruiting, hiring, and onboarding new employees
Monitors the Development of score cards and performance indicators to review PMs Performance per quarter
Conduct performance appraisals for the team leads, rate their performance and handle promotions & raises for team members
Acts as the primary conduit for organizational and corporate communication
Ensures team is aware of ongoing initiatives or upcoming changes by holding regular team meetings and answers questions
Maintains level of readiness to support delivery of customer engagements (skilled/trained workforce, strong partner relations)
Monitoring of the quality of deliverables and proactively taking corrective actions if and when needed
Monitoring of the quality of operations through measurable KPIs and proactively taking corrective actions if and when needed
Accountable for their team's forecasted billable targets
Engages on resource management related tasks whenever needed to ensure high effectiveness and optimization of resources' utilization
Proactively spots opportunities for growth and development and takes the right measures/actions accordingly including introducing new ideas, policies and procedures

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Previous project management experience
Customer and business focused
Proactivity in ownership till delivery, as well as following up
People management skills
escalation management skills
Team player
Walks the talk and leads by example
Ability and passion to actively listen, coach as well as direct and manage when needed
Ability to lead, motivate and inspire people
Stakeholders management, communications, and conflict management skills
Very good presentation skills
Attention to details
Ability to influence others to achieve results
Demonstrated passion, perseverance, and dedication
Possesses strong product/technology/industry knowledge
Ability and desire to get their hand dirty whenever needed, jumping-in on complex escalated Project management matters, in addition to being billable within a relatively small percentage of their time
Typically requires 9+ years of professional experience in a technical field –data storage technology is preferred- including 2-3 years of people management experience
Fluency in English is a must, other languages are preferred to have
Education Required: Bachelors (Technical Major)