Senior Control Manager, Relationship Manager, Egypt GSC

Role

We are currently seeking an ambitious individual to join this team in the role of “Chief Controls Officer – GSC Entity” In this role, here are the principal accountabilities

Impact on the Business

Protect The Bank

Implement the CCO 3-5 year risk strategy in GSCs Identify and proactively manage current and emerging risks related to changes to services, processes and systems delivered by or impacting GSCs. Align GSC operations activities to the GO CCO strategy and challenge senior leaders in the GSCs on their day to day management of controls. Implement and oversee governance processes, intervening in GSC Operations activities where necessary and agreeing subsequent actions with key GSC senior managers. Deliver robust controls testing, working with the CCO CoEs to plan, resource and execute testing within GSCs Ensure current and emerging entity risks are identified and proactively managed

Enable The Bank

Implement enhancements across GSCs, sharing with colleagues and stakeholders Oversee the production of GSC risk and control management reports and subsequently articulate the findings and recommendations to relevant senior audiences. Increase awareness and engagement, and ensure risk is considered proactively in all GSC Operations activities. Educate GSC Leadership teams on the end to end health of the control environment, identify and communicate the need for intervention to ensure suitable controls are in place. Execute risk communication and engagement plans across GSCs.

Customers / Stakeholders

Represent operations controls management to GSC Executive Management. Implement efficient, effective CCO processes and engagement models both to the GSC Operations function and internally for CCO employees. Partner with and appropriately challenge Risk oversight functions and Internal / External Audit to ensure a holistic view of risk profile. Ensure that all CCO function deliverables to stakeholders are concise, precise and impactful.

Leadership & Teamwork

Assess and build the right capabilities needed to set and execute the strategy to improve the risk and control environment within GSC Operations. Manage the relationship with the Head of Global Service Centre’s, the GSC Operations leadership team, and the CCO leadership team. Agree responsibilities within formal and informal network, providing context, direction and confidence to deliver results. Role model a positive internal risk and control culture across GSCs and shape the climate, tone and environment in which people work. Make considered decisions that protect and enhance HSBC values, reputation and business. Demonstrate leadership on the execution of thematic reviews / investigations / compliance reviews in response to internal or external events within GSCs.

Operational Effectiveness & Control

Partner with the GSC Operations Leadership Team to identify, measure, mitigate, monitor and report risk. Facilitate successful delivery of the Operations Transformation Programme by implementing the actions required to mitigate risks associated with new and changed processes, systems and ways of working in the GSCs Facilitate the execution of the 3 Lines of Defence model by ensuring audits are planned, executed and reported effectively. Facilitate issues and actions management processes and ensure remediation activities are completed on time. Enhance the GSC Operations control framework through periodic review, including consolidation of key controls and removal of redundant controls. Ensure complete end to end risk and control coverage by managing the effective implementation and development of the 3LoD framework in GSCs. Implement audit recommendations and maintain satisfactory level of audits across GSC operations.

Management of Risk

Continually assess the risks related to the elements of HOST and the COO organisation within GSCs, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organisation change and the impact of new technology. Consistently display positive leadership behaviours related to the management and mitigation of risk, including notification and escalation of any concerns and ensuring timely action in relation to points raised by audit and external regulators. Continually support HSBC's approach to conduct, which is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.

Knowledge & Experience / Qualifications

Graduate in any discipline with strong academic background Previous experience in Risk Management within a global organisation, working across cultures. Ability to present complex issues confidently and concisely to Executives, Non-Executives and Regulators, using simple language. Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc.). Outstanding relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior executives across multiple functions. Through understanding of HSBC organisation structure and ability to adapt to fact paced changes in the organisation.

Technical Competence

Risk & Control subject matter expertise. Ability to distil complex and varied information into useful, insightful and concise recommendations. Ability to identify, assess and communicate the need for risk management intervention in complex, fast paced environments. Skilled decision-maker, making considered and timely decisions, particularly when under high pressure.

Focus & Energy

Proactive and delivery focused to ensure individual and team tasks are completed on time and to the required levels of quality. Ability to prioritise workload effectively, across multiple businesses and countries, in line with business and controls priorities and work with other resource owners to agree timely provision of services High level of drive and self-motivation to ensure delivery of a broad range of outputs simultaneously in a matrix environment. Committed to personal and professional development both for self and team.

Relationships

Ability to build senior relationships by communicating, influencing and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams. Ability to use initiative to resolve issues, whilst dealing with a diverse range of stakeholders and team members, distributed across functions and locations. Experience of building and maintaining strong working relationships across a globally distributed matrix organisation. Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group. Proven capability in building globally distributed, high performing teams of experienced professionals. Ability to leverage expertise of CoE team in implementing initiatives and governance without direct line management responsibility for all staff.

Leadership Capabilities

Navigating: understand and translate strategy into own Function, aligning directions accordingly Aspiring: be ambitious about providing the highest standards of delivery and embedding them in the team Driving: set stretching goals for self and deliver them with courage and tenacity Mobilising: authentically engage with team, colleagues and business partners to deliver at pace Sustaining: make considered decisions that protect and enhance HSBC values, reputation and business

Want to Apply?

All applicants must have successfully completed their probation period All applicants must have a minimum performance rating of 3 in the last two appraisals (including mid year review) All applicants should have served at least 24 months in their current functional role and department Application form should be copied to respective Line Manager Application form should be submitted ONLINE along with the current CV All the completed applications should be submitted ONLINE by 11:59 PM on the closing date Have not been previously declined for the same post within the last 3 months on the date of submission of their application Have not been on ANY form of Corrective Action within the last 6 months from the date of application Successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

Job Field: Risk Management

Primary Location: Middle East-Egypt-Egypt-Cairo

Schedule: Full-time

Type of Vacancy: Country vacancy

Job Posting: 25-Sep-2017, 10:53:49